It can be tough to dig deep enough to uncover the root inhibitors of system performance. To ensure that you get all the insights you need from the deepest drill-down available, boice.net engineers use the best tools available from our partners to increase your effectiveness in resolving issues right the first time. Not only do you gain actionable insights to network and application issues, but we can also provide monitoring, analysis and alerts to help you manage your system performance better, faster and smarter.

Some of the services we provide include:

• Specific Application and Protocol Analysis
• LAN/WAN Baseline Analysis
• Deep Network Packet Inspection
• Application Response Time Analysis (one time or ongoing)
• Network Statistics
• Long-term Recording of All Network Traffic (Gigastor™)
• VoIP Performance Analysis (Observer®)
• Automated Reporting on Network Utilization & Statistics

VoIP

An understanding of network and VoIP performance is a key factor in troubleshooting. Network Instruments solutions provide visibility into the network, application, and VoIP traffic to quickly resolve issues. Observer’s VoIP Expert provides summary views to easily understand VoIP network health. Over 70 VoIP-specific metrics, like call quality, can be tracked on an aggregate or per-call basis. In troubleshooting, there are over 50 Expert events for immediate problem identification. Once an issue has been identified you can drill-down on specific conversations for an in-depth view.

Forensics

The forensics capabilities of the Network Instruments GigaStor™ allow managers, through retrospective network analysis, to quickly diagnose and resolve network problems. GigaStor operates like a security camera, recording everything traversing the network and storing up to 48 TB of packet-level data for future analysis. After learning of a problem, network managers can isolate the period around the event and replay and review all network activities that occurred during that time. GigaStor can also reconstruct e-mails, file attachments, IMs, and VoIP calls.

NetFlow

NetFlow is a Cisco-created traffic reporting mechanism that device manufacturers have embedded into devices such as routers and switches. NetFlow tracks statistics per “flow” where a flow is defined as a routed traffic stream passing between a pair of addresses on a particular port. It then pushes this data to a collector such as a Network Instruments Advanced Expert Probe. NetFlow and sFlow® has been fully integrated into the Observer platform. This ensures the same solution used for comprehensive analysis, such as measuring application performance and obtaining real-time VoIP metrics, now displays statistics on NetFlow and sFlow® data.

Link Analyst: Mapping, Discovery, Routing

Link Analyst is a network monitoring solution that provides powerful reports, inventory capabilities, configurable alarms, active discovery, and device and route mapping. Link Analyst provides insight into the devices on your network and the routes that connect them and is ideal for small to mid-sized businesses, though it can handle networks of any size. Using active discovery, the program locates and identifies devices on the network and allows you to build visual maps, view preset or custom monitors using SNMP and WMI data, produce real-time and trending reports, and be notified of anomalies based on thresholds you configure.

Observer Expert: Problem Resolution

Observer Expert tracks applications, VoIP traffic, transactions and more across LAN, WAN, wireless, and gigabit networks. With Observer Expert, network administrators can predict network bandwidth and response time impacts, track and solve application problems, view application session flows graphically, reconstruct data packets, and isolate transaction and conversation delay. Observer Expert displays protocol and application problems in real time and provides an effective means of discerning between application and network issues. It includes over 570 real-time Experts designed to isolate problems and suggest possible solutions.

Find out how we can help you speed time to issue resolution and improve performance.