For Immediate Release
boice.net Earns Cisco Customer Satisfaction Excellence Award Again for 2010
New Albany, In. October 4, 2010 – boice.net has been awarded Cisco’s Customer Satisfaction Excellence Award for the fifth consecutive year. This award is earned by the top 15% of Cisco’s channel partners and distinguishes boice.net for successful customer-centric operations as reported through feedback from our customers directly to Cisco, each year.
Serving our customers by helping them derive maximum value from their technology investments is the driving force behind boice.net. Partnering with Cisco enables us to amplify our focus on customer success in line with their executive charter.
Bill Gray, Director of Sales for boice.net explains how the company’s expertise in serving customers differentiates them from other technology services companies that deliver business enhancing solutions. According to Gray, “boice.net prides itself on becoming an extension of the customer’s IT staff to help them produce business and compliance improvements through technology.”
In order to do so consistently with each customer, boice.net integrates a methodology they label Steps to Success to ensure that customer satisfaction is the outcome of each project they undertake. Gray explains, “We engage very early in the process with key stakeholders and business units to understand their requirements. Once the requirements are defined and understood, we continually work with the business and the IT team to validate and optimize the solution.”
“Ensuring customer satisfaction requires that we work collaboratively with our customers using a tested and proven delivery method combined with open communications to meet expectations from our customer’s perspective during every step of the project,” states Gray. boice.net also completes an After Action Review to determine opportunities for ongoing and continuous improvement for the company and the customer. The company recently launched a blog, IT Roadmap, employs Live Chat on its website and hosts a Facebook page to extend their collaboration with prospects and customers.
About boice.net: boice.net is a privately-held, local, full service, IT company established in 1994 to help customers maximize success with their technology investments. Today, boice.net has more than 53 employees, over 200 active clients in the SMB, Commercial and Enterprise space, and partnerships with the leading industry technology manufacturers. boice.net is the region’s largest technology consulting firms, as well as a Cisco Silver Partner with Advanced Unified Communications, Advanced Security, Advanced Wireless, and Data Center specializations. Through our Global Enterprises Management Services (GEMS), we offer customers a comprehensive network management and monitoring solution with the largest pool of Cisco Certified talent in the area. We also hold certifications with EMC, VMware, Microsoft, IBM and many others. For a full partner listing and more information, visit http://www.boice.net or call 502-271-2100.
Contact:
Shannon Fehr, Director of Marketing, boice.net, 502-271-2149,
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