The foundation for unified communications (UC) is voice over IP (VoIP). This technology digitizes sound, dividing it into packets that are transmitted over an IP network. Essentially, VoIP delivers sound through a PC to an IP phone. If you’ve ever used Skype, for example, you’ve used VoIP. But, at a corporate level, unified communications delivers value by integrating VoIP with other technologies that result in creating immersive interactive capabilities for your workforce.
Some of the capabilities Unified Communications enables include:
- Fast location of the best resource for the task at hand via presence.
- Escalation of communication style based on need - from instant message to phone call to video conference - with one click.
- Delivery of messages to any device based on user preferences—eliminating the latency that results when messages are left on different devices by differing methods.
The benefits of using unified communications include reduced operational costs, increased productivity and efficiencies that result in the faster achievement of business objectives no longer limited by physical proximity.
As a Cisco Silver partner with certifications in advanced unified communications and a number of customers finding quantifiable value in the solution, boice.net looks forward to helping you design and implement a unified communications solution that not only contributes to achieving your strategic objectives but is adopted easily by your workforce.
Contact us to find out how we can help your organization do just that.
